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General Terms and Conditions

Effective from 13 November 2026. Online shop: www.tomkostagece.eu (Tomkostage)

These General Terms and Conditions (GTC) apply to orders placed in the www.tomkostagece.eu online shop (the Shop) and to the contracts concluded on that basis. The contract is concluded electronically only; it is not a written contract, it is not filed, it is concluded in Hungarian and does not refer to a code of conduct. The GTC is permanently available in the Shop and can be downloaded and printed. In case of any difference, the Hungarian version prevails.

1. Seller details

  • Name: Outline Central Europe Kft. (brand: Tomkostage)
  • Registered office and place of complaint handling: Katona József utca 28. 5. em. 27., 1137 Budapest, Hungary
  • Company registration no.: 01-09-915153 (Company Registry Court of Budapest)
  • Tax no.: 14685796-2-41; EU VAT no.: HU14685796
  • E-mail: [email protected]
  • Phone: +36 70 464 6336
  • Hosting provider: Odoo S.A., Chaussée de Namur 40, 1367 Grand-Rosière, Belgium

2. General provisions

Matters not covered by this GTC are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (Ptk.), Act CVIII of 2001 on electronic commerce services, Government Decree 45/2014 (II.26.) on contracts between consumers and businesses, and Government Decree 373/2021 (VI.30.) on contracts for the sale of goods between consumers and businesses. Mandatory provisions of law apply without separate stipulation.

Products of the Shop can be ordered by businesses, municipalities, institutions and consumers. A consumer is a natural person acting outside their trade, business or profession; rights available to consumers only (in particular the right of withdrawal) are marked as such in this GTC.

The Seller may amend this GTC unilaterally (e.g. due to changes in law, delivery or business conditions). Amendments are published in the Shop before they take effect; orders already placed are governed by the GTC in force at the time of ordering.

3. Products and prices

The Shop offers mobile stages (Tomkostage), aluminium truss structures, stage roofs, gates and accessories (TAF). Descriptions and technical data on product pages are based on manufacturer data; photos are illustrations and the actual product may differ in colour or accessories.

Prices are in Hungarian forints (HUF) and include 27% VAT (gross prices). Prices do not include delivery, on-site assembly, commissioning or training; these are quoted separately. Products shown without a price (e.g. custom sizes or configurations) cannot be ordered in the Shop; a quotation can be requested via the “Contact us” button.

If, despite the Seller’s care, an obviously incorrect price appears in the Shop (e.g. a price significantly different from the usual market price, or “0 HUF” due to a system error), the Seller is not obliged to deliver at that price. The Seller will offer the correct price, and the Buyer may then decide whether to maintain the order.

4. How to order

  1. The Buyer adds the products to the cart by selecting the quantity and variant (e.g. height, accessories). The cart can be changed or emptied at any time before the order is finalised.
  2. At checkout the Buyer enters billing and delivery details. For companies, municipalities or institutions, the organisation’s name and tax number must be given as the billing name.
  3. As delivery method, “Delivery or collection – by arrangement” can be selected; the method, date and cost of delivery are agreed after the order confirmation.
  4. Payment is by bank transfer.
  5. The Buyer submits the order with the “Place order” button, which implies an obligation to pay. All data can be checked and corrected before pressing the button, and the Buyer can go back to any previous step.

The Buyer receives an automatic e-mail acknowledging receipt of the order. This automatic acknowledgement does not create the contract. The contract is concluded when the Seller confirms the order – within 2 working days at the latest – in a separate e-mail or pro forma invoice, together with the expected delivery time. If the Buyer does not receive the confirmation within 48 hours, the Buyer is released from the order.

The Seller is not liable for delays or damage resulting from incorrect or inaccurate data provided by the Buyer, or if the confirmation does not arrive because of an incorrect e-mail address or a full mailbox.

5. Payment

The Buyer pays the purchase price by bank transfer to the bank account and within the deadline given in the confirmation or pro forma invoice, quoting the order number as reference. For high-value or made-to-order products the Seller may request an advance payment, stated in the confirmation. Production or delivery starts once the purchase price (or advance) has been credited. The Seller issues the invoice electronically.

For sales to businesses registered in another EU Member State with a valid EU VAT number, the invoice is issued without VAT under the rules for intra-Community supply of goods.

6. Delivery, collection and delivery time

Products are delivered or collected by arrangement. The cost, date and place of delivery are agreed with the Buyer after the confirmation; large items (stages, roofs) usually travel by pallet or truck freight. Delivery is shown as 0 HUF in the Shop because its cost can only be determined after the arrangement.

Many products are manufactured to order, so delivery times vary; the expected date is stated in the confirmation. For consumers, unless agreed otherwise, the Seller delivers within 30 days of the conclusion of the contract at the latest. In case of delay the Buyer may set an additional deadline and, if it passes without performance, withdraw from the contract. If a product is unavailable, the Seller informs the Buyer without delay and refunds any amount already paid without delay.

The Buyer must inspect the shipment upon receipt in the presence of the carrier and have a report drawn up if the packaging or product is visibly damaged; the Buyer is not obliged to accept a damaged shipment. For consumers, the risk passes to the Buyer when they (or a person designated by them) take possession of the product; if the Buyer commissioned the carrier (not recommended by the Seller), upon handover to the carrier.

7. Right of withdrawal (consumers only)

A consumer may withdraw from the contract without giving reasons within 14 days of receiving the product. If several products are delivered at different times, the period runs from receipt of the last product. The right may also be exercised between conclusion of the contract and receipt of the product. Businesses, municipalities and institutions are not entitled to withdraw.

Withdrawal can be exercised via the “Withdraw from contract” function available in the Shop, by an unequivocal statement sent to [email protected] , by post, or using the model withdrawal form in Annex 2 of Government Decree 45/2014 (II.26.). The deadline is met if the consumer sends the statement before it expires.

The consumer must return the product or hand it over to the Seller within 14 days of communicating the withdrawal. The consumer bears the direct cost of return. Owing to their size and weight, the products usually cannot be returned by post, only by freight carrier; the Seller provides an estimate of the cost on request.

The Seller refunds the full amount paid by the consumer, including delivery costs, within 14 days of learning of the withdrawal (except the additional cost of a delivery method chosen by the consumer that is more expensive than the cheapest standard method). The refund is made using the original payment method and may be withheld until the product is returned or the consumer proves it has been sent back. The consumer is liable for any loss of value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

The right of withdrawal does not apply to products not manufactured in advance that are made according to the consumer’s instructions or explicit request, or that are clearly personalised (e.g. stages, roofs or canopies of custom size, colour or configuration).

8. Guarantee and warranty

Guarantee. The Seller provides a voluntary 3-year guarantee from delivery (commissioning) on new Tomkostage and TAF products bought in the Shop. Under the guarantee the Buyer may primarily request repair or replacement; where possible, the Seller provides a replacement stage for the duration of the repair. The guarantee does not cover defects resulting from improper use, failure to follow the user manual or the static and wind-load requirements, improper assembly, transport or storage, or natural wear (e.g. canopies, consumables). The Seller is released only if it proves that the cause of the defect arose after delivery. For consumers, the guarantee does not limit their statutory rights.

Warranty for defects. In case of defective performance the Buyer may claim warranty against the Seller: primarily repair or replacement, or, if this is impossible or disproportionate, a price reduction or – for a significant defect – rescission. The defect must be notified without delay after discovery; notification within two months of discovery is deemed timely. In consumer contracts, warranty claims expire two years after delivery, and a defect discovered within one year of delivery is presumed to have existed at delivery. Between businesses, the (shorter) statutory time limits apply.

Product liability. A consumer may, instead of a warranty claim, request repair or replacement from the manufacturer or distributor within two years of the product being placed on the market; in this case the consumer must prove the defect. Warranty and product-liability claims, or warranty and guarantee claims, cannot be pursued in parallel for the same defect.

The Seller records warranty or guarantee claims in a report and, if it cannot state immediately whether the claim can be fulfilled, informs the Buyer within five working days. Repair or replacement is carried out with regard to the Buyer’s interests, within 15 days where possible. Proof of purchase (e.g. the invoice) is required.

9. Complaints and dispute resolution

Complaints can be submitted to the e-mail address, phone number or postal address above. Oral complaints are examined immediately; if this is not possible, a report is drawn up. Written complaints are answered in writing with reasons within 30 days, and the complaint and the reply are kept for five years.

If the complaint cannot be settled, consumers – and from 1 January 2026 also micro, small and medium-sized enterprises – may turn to the conciliation board operating at the chamber of commerce competent for their place of residence (registered office) (contacts: bekeltetes.hu). Competent for the Seller’s registered office: Budapest Conciliation Board, Krisztina krt. 99., 1016 Budapest, e-mail: [email protected]. For cross-border online consumer disputes, the Budapest Conciliation Board is competent. The Seller is obliged to cooperate in conciliation board proceedings.

Consumers may also file a consumer-protection complaint with the competent Budapest or county government office (consumer protection authority), or bring their claim before a court.

10. Miscellaneous

The Seller may use subcontractors (e.g. the manufacturer or carrier) and is liable for them as for its own conduct. If any provision of this GTC is invalid, the remaining provisions are not affected. The parties seek to settle disputes amicably. The Seller does not apply different conditions of access or payment based on the Buyer’s nationality, place of residence or establishment.

The content of the Shop (texts, photos, graphics, descriptions) is protected by copyright and may not be reproduced or published without the Seller’s written consent.

Details of personal data processing are in the Privacy notice, and the use of cookies is described in the Cookie policy .

Budapest, 13 November 2026